No. We believe the planned obsolescence economy is a fraud and should be stopped. The phones we are selling are used but in "mint" or "near mint" condition. Those which are not in as good of shape are priced accordingly. With nearly 15 billion mobile phones on the planet and a population of only 8 billion, there are an almost infinite supply of used phones in great condition that work extremely well. WE RECOMMEND YOU BUY A PHONE CASE TO KEEP IT SAFE!

No, the phone does NOT come with a SIM card. You must either insert the SIM card you have in your current device or order a new one directly with your service provider. We recommend going directly to the store of the local carrier with the best coverage and paying cash for a month / month plan that best suits your needs. This is the best way to ensure your phone and your account are as secure and untraceable as possible.

Each phone is CARRIER UNLOCKED such that ANY GSM Carrier will work. This includes, but is not limited to, AT&T, T-Mobile, Verizon, US Cellular, Consumer Cellular, Cricket, Google Fi, Metro PCS, Net10, PatriotMobile, PureTalk, Reach Mobile, Red Pocket, Simple Mobile, Spectrum, Straight Talk, Ting, Total by Verizon, TracFone, US Mobile, Visible, Xfinity. SPRINT WILL NOT WORK ON THIS DEVICE.

PureTalk also works but you will have to manually enter the APN settings into the device for MMS and data functionality as they will not auto populate by installing the SIM card. We provide a document with instructions on how to do this within our forum -> https://forums.mark37.com/forum/faq-8/topic/puretalk-activation-help-11/

Ironically, yes, Google Pixel devices are among the most secure and private phones available. The Pixel was specifically designed to be optimized for the open source mobile operating system Android (essentially the equivalent to what Linux is for laptops/desktops) and has embedded within the device specific security and privacy features that simply do not exist on other devices. As such, the Google Pixel, with the open source operating system GrapheneOS, which is based on the open source Android system, provides optimum security and privacy.

Note, "Google Android"... or "Droid" is also built off the open source Android operating system. Google simply added their own own software and spyware and made the new system they use and install on devices closed source.

There are a few other open source mobile operating systems built off open source Android such as LineageOS and CalyxOS, however, through our testing we have found GrapheneOS to be the most secure mobile operating system available. Unfortunately, it works specifically and only on Pixel devices at this time. Installation of GrapheneOS on other devices is experimental at best and will likely provide only limited functionality.

Detailed phone specifications and comparisons for all phones can be found at -> https://www.gsmarena.com/

Highlights of the Pixel 4a are below:

• Phone released in Aug 2020
• 5.67 x 2.73 x .32 inches
• 5.04 ounces
• USB Type-C 3.1
• Nano SIM
• Glass screen (Gorilla Glass 3) 5.81 inches / 83.3% screen-to-body ration
• Resolution = 1080 x 2340 pixels, 19.5:9 ration (443 ppi density)
• CPU = Octa-core (2x2.2 GHz Kryo 470 Gold & 6x1.8 GHz Kryo 470 Silver)
• GPU = Andreno 618
• NO MEMORY CARD SLOT
• 128 GB storage w/ 6 GB RAM
• MAIN CAMERA
  • Single - 12.2 MP, f/1.7, 27mm (wide), 1/2.55", 1.4µm, dual pixel PDAF, OIS
  • Features - LED flash, Pixel Shift, Auto-HDR, panorama
  • Video - 4K@30fps, 1080p@30/60/120fps; gyro-EIS
• SELFIE CAMERA
  • Single - 8 MP, f/2.0, 24mm (wide), 1.12µm
  • Features - Auto-HDR
  • Video - 1080p@30fps
• Sound = Loudspeaker w/ stereo speakers
  • HAS 3.5mm HEADPHONE JACK
• Battery = Li-Po 3140 mAh, non-removable
• Charging = 18W wired, PD2.0

There are several credit cards that offer Cell Phone Protection in case you break your phone screen IF you pay for your phone service bill with you credit card. A quick Brave search will show you many credit card options that can cover your cell phone in case it breaks.

There are hundreds of apps available from various app-stores that you can leverage to explore the world of open source. In fact, we encourage you to do so!

The most up to date list of recommended apps that we pre-load onto the phone can be found within our "Getting Started Guide" in our forums section here -> https://forums.mark37.com/forum/all-about-phones-6/topic/getting-started-with-your-ghost-phone-50/

Open source is a term that originally referred to open source software (OSS). Open source software is code that is designed to be publicly accessible—anyone can see, modify, and distribute the code as they see fit.

Open source software is developed in a decentralized and collaborative way, relying on peer review and community production. Open source software is often cheaper, more flexible, and has more longevity than its proprietary peers because it is developed by communities rather than a single author or company.

For more information on what open source is and its history, we recommend reading THIS.

GrapheneOS is the operating system for the phone. This is the equivalent to the iOS on Apple devices or Microsoft's "Windows" operating system on your computer. GrapheneOS took the base Android Open Source Project, which Google also used when building their "Google Android" operating system. GrapheneOS, however, unlike Google, prioritized security above all else. Although you may lose some of the creature comforts of Google's version of Android or Apple's iPhone, the vast majority of the standard Android features are present. If you are familiar with using the Google Android device, you will be very familiar with using the MARK37 Ghost phone.

The larger question you need to answer for yourself is this, "What is the price of convenience?" If you value a few creature comforts over your own personal freedom and security, well, then this phone, and this website, definitely isn't for you.

The Pixel phone uses a nano SIM which is the smallest and now the most widely used SIM card form factor. Should your SIM card simply NOT fit however, most mobile service providers will issue a new SIM card of the correct form factor free of charge. There are also SIM card cutters that will cut a larger sim card size to the smaller form factor which can be purchased online for @ $10. You could also try and use scissors and cut the SIM card to fit in the slot yourself, however, the this is not recommended due to the chances you may ruin the card in the process. Your best bet is to contact your service provider to see if they will send you a new one for free.

Notify us at support@mark37.com with the reason for your desire to return the phone w/in 30 days. If we can not help you work out your concern, we will send you a pre-paid return label. We can either ship another phone to you or provide a full refund.

Contacts can be transferred by a .vcf file. A few options to help you with this process can be found in the link by clicking HERE.

Yes. A few options to help you with this process can be found in the link by clicking HERE.

STOP FEEDING YOUR DATA TO GOOGLE AND APPLE! Local external hard drives have become relatively cheap lately. Connecting such a hard drive, or even a storage stick with a USB-C input, and going to Settings/System/Backup makes the process super simple. There other "cloud" options also available not owned or controlled by BigTech. Learn more inside our Forums section found on the top right of the website.

In some cases, you most definitely can. You must ensure your phone is OEM unlocked, however, or the phone will not allow you to install a new operating system. For those willing and wanting to do the install on their own, www.grapheneos.org has detailed instructions to help you. There are dozens of videos online that will also help walk you through the process. If you have the time and patience to learn how to do this, we recommend you give it a try!

In addition to MARK37's site Terms are the extended Terms and Conditions for the MARK37 Ghost Phone.

Limited Warranties and Liabilities

MARK37 cannot make any warranty about the reliability of the Service or guarantee the security of user data, despite best efforts. The Service is provided “as is” and you agree to not hold MARK37 responsible nor to seek indemnification for any damages that may arise as a result of the loss of use, data, or profits connected to the performance of the Service or failure in such performance.

Of course, we provide refunds where reasonable, equal to the amount received by us, from you.

Furthermore, you will not hold the Company liable or seek indemnification if confidential material is unintentionally released as the result of a security failure or vulnerability in the performance of the Service.

We may make improvements and changes to the Service at any time without notice.

You agree that the Company, and any parents, subsidiaries, officers, employees, or third party contractors cannot be held responsible for any third party claim, demand, or damages, including reasonable attorneys’ fees, arising out of your use of this Service.